Jonathan Dinh

Innovative IT Professional | Asset Management | System Administration | Cybersecurity

About Me:

Welcome! I’m Jonathan Dinh, an IT Asset Management Specialist with experience managing technology lifecycles, streamlining IT workflows, and enhancing security for organizations of all sizes. Currently at Amwins, I support over 8,000 users, specializing in laptop provisioning, data migration, and IT asset coordination—ensuring seamless user transitions and system efficiency. With expertise in asset management, system administration, and cybersecurity, I have a proven track record of optimizing workflows and delivering robust solutions to drive operational success. 

 

My History:

In addition to my corporate experience, I have a background in website development, SEO, and security. As a freelancer, I have successfully collaborated with small to mid-sized businesses in Charlotte, helping them build strong digital foundations. Passionate about technology and problem-solving, I have hands-on experience in IT asset management, system administration, and IT support. I am currently pursuing CCNA certification to further deepen my networking expertise.

 

Skills

IT Asset Management & End-User Support

Digital Solutions & IT Optimization

Laptop Provisioning & Data Migration

Manage technology lifecycles, optimized workflows, and supports over 8,000 users. Led 1,000+ computer refreshes, streamlining device transitions and minimizing downtime.

Asset Recovery & Compliance

Spearheaded IT asset return initiatives, improving recovery rates by 50% and closing over 1,000 cases with HR and Legal.

Technical Support & System Administration

Resolved complex IT issues, administered Active Directory, and optimized IT infrastructure.

Networking & Infrastructure

Assisted in upgrading and configuring Cisco switches for Meraki cloud management across multiple office locations.

Cybersecurity & Risk Management

Applied Microsoft Sentinel for threat detection, conducted security audits, and implemented risk mitigation strategies.

Web Development & IT Security

Designed and developed responsive websites for small to mid-sized businesses, applying SEO best practices, enhancing security, and managing domain and hosting services for reliable online platforms.

Experience

IT Asset Management Specialist | Amwins

📍 Jan 2024 – Present

IT Asset Management & End-User Support
🖥️ Laptop Provisioning & Data Migration 100%
🔄 Offboarding & Asset Management 100%
🛠 Ticket Management & Technical Support 100%
Networking & Security
🌐 Cisco Switch Configuration & Meraki Integration 30%
IT Infrastructure & System Reliability
⚡ APC Configuration & Monitoring 30%
  • Managed 700+ laptop refreshes, streamlining data migration and reducing setup times by 75% with Intune & Autopilot.
  • Spearheaded IT asset return coordination, improving recovery rates by 50%, closing 800+ offboarding cases, and collaborating with HR & Legal teams.
  • 🛠 Ticket Management & Technical Support
    100% – Resolved 200+ ServiceNow tickets, reducing backlog and improving SLA adherence.
  •  Assisted in upgrading Cisco switches and configuring Meraki cloud networking across multiple office locations.
  •  Configured and monitored APC systems to diagnose and prevent critical battery failures nationwide.

Freelance Technology Consultant

📍 Jul 2021 – Present

Process Optimization & Digital Solutions
🖥️ Web Development & User Experience 100%
🔒 SEO & Security Implementation 100%
📊 Hosting & Performance Optimization 100%
Technical Support & System Administration
🛠 Technical Support & Troubleshooting 100%
  • Designed and developed responsive, user-friendly websites using HTML, CSS, JavaScript, and WordPress, enhancing accessibility and engagement for small to mid-sized businesses.
  • Optimized website security and performance by integrating Cloudflare, reducing downtime and load times, and securing domains against cyber threats.

  • Configured and managed hosting environments, ensuring 99.9% uptime and seamless website deployment while improving search engine rankings with SEO best practices and Google Analytics insights.

  • Provided ongoing maintenance, security updates, and troubleshooting, resolving performance issues, security vulnerabilities, and user experience concerns to keep websites running efficiently.

IT Support Technician | Log(N) Pacific

📍 May 2023 – Dec 2023

IT Asset Management & End-User Support
📋 osTicket System Optimization 100%
Networking & Security
Azure Virtual Machine Management
100%
Technical Support & System Administration
🔑 Active Directory Administration 100%
  • Configured and optimized osTicket ticketing systems, enhancing incident tracking and resolution workflows.
  • Provisioned, diagnosed, and resolved issues with Azure VMs, VNets, and Network Security Groups.
  • Managed user accounts, security group assignments, and Windows Server file permissions to ensure system security and accessibility.

Education and Certifications

University of North Carolina at Charlotte​

B.A. History (Teacher Concentration)

January 2015- December 2018

Certificates:

Courses:

  • Introduction to Simulation and Game Development
  • SGD 3D Modeling I
  • Introduction to Simulation and Game Development
  • Technical Communication
  • Ethics in Technology
  • Introduction to Systems Thinking
  • IT Foundations
  • IT Applications

Web Development & CMS

  • Responsive Web Design Certification – FreeCodeCamp
  • HubSpot CMS for Marketers Certification – HubSpot Academy

Digital Marketing & Analytics

  • Google Analytics Individual Qualification – Google
  • Digital Marketing Specialist Certification – LinkedIn
  • Fundamentals of Digital Marketing Certification – Google Digital Garage

Networking & Cloud Security

  • Cisco Certified Network Associate (CCNA) (In Progress)

 

Cybersecurity & Risk Management

  • Microsoft Applied Skills Credential: Microsoft Sentinel (Dec 2023)
    • Gained proficiency in Microsoft Security, compliance, and identity products.
    • Configured a Microsoft Sentinel workspace, deployed a content hub solution, set up automation, and created analytics rules.
  • Google Cybersecurity Certificate & CompTIA Security+ Dual Credential (Nov 2023)
    • Conducted a security audit for a mock company, identifying and prioritizing risk mitigation.
    • Analyzed cybersecurity incidents using the NIST framework.
    • Developed SQL security measures and Python scripts for network access control.

IT Support & Infrastructure

  • CompTIA A+/Google IT Support Dual Credential (Aug 2023)